Voice, SDS including location, group affiliations & conversations, statuses and emergency notifications, with Libra 12 and it's new Live Monitoring feature, you can monitor all of these interactions for a targeted radio in near real-time, no matter how complex the system architecture.
Live Monitoring is one of the most exciting operationally focused Libra 12 features. It enables the ongoing review of the different interaction types in a single, intuitive and easy to use interface. An authorised reviewer can now monitor a heated situation in near real-time, with a readily available history trail to understand the context of what transpired before they "joined the call".
So what sets Live Monitoring apart from standard discreet listening?
Live Monitoring does not require additional dedicated Archiving Interface Servers (AIS)s. This functionality is readily available, through additional licensing on new or existing DataVoice recording solutions running Libra 12, which is excellent news for solutions under support, as the version upgrades are free and take no time at all.
Multiple interaction types and statuses for a targeted radio get displayed in near real-time, with graphic call indicators and colour-coded interaction bubbles that make interpretation and identification of call types quick and easy—everything you need to know is in one place.
Intelligent interaction between Libra recorders across complex architectures means that information is always readily available, and group affiliations/de-affiliations and communication information get updated even when roaming or communications occur across sites on different recorders.
A history period up to 24 hours before the start of a Live Monitoring session can be selected and results are displayed in the same interface for review when required.
So who would benefit from deploying this functionality?
Quite simply, any customer that requires the ability to monitor the interactions happening on their radio network more operationally rather than after the fact. Live Monitoring enables multiple operational roles in a customers solution to ensure adherence and efficiency; let's look at the following examples:
A console user: whether tasked with call taking or dispatching, they can Live Monitor themselves and ensure that all communications they are involved in are readily available. Be it for verification of an address or other information before entering it into the system or dispatching to the feet on the ground, ultimately aiding in ensuring accuracy and a swifter response to the right place, especially in situations where seconds matter.
Command & control centre supervisor: to monitor heated situations, or ensure the adherence of call takers and dispatchers in their day-to-day duties or when dealing with severe circumstances, or when looking at improving operational efficiency by identifying common pain points, while actively making use of the functionality.
Law enforcement officer: to actively monitor a radio user suspected of illegal practice or other levels of misconduct warranting an investigation or focus dedicated to that particular party without them being aware.
For further information or a demo, please contact us at firstname.lastname@example.org and one of our Channel Managers will be in contact.