DataVoice products and solutions are tailored for use in mission-critical and public safety environments, contact centres, trade floors, utilities, government and enterprises that rely on their daily interactions with their customers, as well as other companies to conduct business, drive sales and provide services.
Our systems are renowned for their reliability and are built on open systems, easily integrating with a wide variety of telephony environments, radio and other diverse business applications, with the ability to provide specialised add-on products or comprehensive integrated solutions.
Interaction recording solutions designed with your businesses best interests in mind.
A next-level recording platform focused on ensuring all of your business communications are securely captured, stored and managed. Libra 12 boasts our most operationally efficient release to date with features aimed at ensuring you have full control. Live Monitoring of conversations and more, multi-tenancy with web-admin access and cloud storage for truly scalable storage and archiving are just a few of the powerful features in this release.
Centralised management and storage platform for large or distributed recording solutions.
Nexus is a powerful platform aimed at easing the burden experienced in managing large or complex solutions, which are often layered in complexity. With a single platform and point of reference, multiple recorders within a network or globally distributed across your branches can be monitored, managed and recordings centralised for search and playback, with complete ease.
Screen recording for visual verification of compliance, quality and productivity.
A recorded voice transaction only tells part of the story – it cannot account for incorrectly captured data, unfocused attention or problems with applications and processes. By utilising both voice and screen recording, a business can fully assess agent effectiveness while identifying problem areas or process improvements.
Quality management solution for workforce performance and operational excellence.
Contact centres and support desks are a customer’s first point of contact with a majority of businesses, and the impression left on them by agents can make or break relationships and brand loyalty. Measuring and managing agent performance effectively, and providing inspirational feedback and skills coaching, are critical elements in ensuring the success of the contact centre, and providing effective customer service that enhances brand loyalty.
Smart scenario recreation and playback of mixed media for a holistic view of what transpired.
NVisage is a simple to use, smart scenario recreation tool developed to provide secure and easy creation & playback of scenarios from a DataVoice Libra recorder or a Nexus system. It is targeted at power users that perform analysis and complex or repetitive tasks in a very efficient manner.
Powerful radio network focussed solutions for seamless logging of voice, data, location and events.
When lives are on the line, reliable recording of Radio audio, SDS traffic and status events to monitor and reconstruct incidents, support accurate auditing of communications, including telemetry and a visual representation of location information (LIP messages sent via SDS) on a map with detailed device information and a comprehensive timeline, are non-negotiable.
On-demand recording and call tagging capabilities right from your desktop.
DV-Link complements the capabilities of the DataVoice solution by making both the call and recording status visible to the desktop user while providing manual call recording control and tagging functionality. These features improve the overall user experience and quickly facilitates productivity in the classification, third-party transaction-linking, and the retrieval & reporting of any associated recordings.